GNL Solutions offers a full range of IT support services for home users and small businesses in Uckfield, Lewes, Crowborough, Haywards Heath and across East Sussex. Whether you need a one-off fix, ongoing maintenance, or a fully managed IT service, every solution is tailored to fit your needs and your budget, backed by enterprise-grade security and plain-English, no-nonsense support.

IT Support Services

From quick fixes to full infrastructure builds. The tech is handled so you can focus on your business

Remote IT Support

Instant, secure remote access to your computer. You're connected in seconds through self-hosted, encrypted tools with issues diagnosed in real-time. No waiting around, and no software remains on your machine after the session.

On-Site IT Support

When remote isn't enough, Graham comes to you. Hardware installations, network cabling, server setups, printer configurations. Hands-on work across Uckfield, Lewes, Crowborough, Haywards Heath and East Sussex.

Network Setup & Management

Routers, switches, Wi-Fi, VPNs, firewalls, all designed, installed, and maintained to be fast, reliable, and secure. New office or upgrade, it's covered.

Endpoint Security & Antivirus

ESET enterprise endpoint protection deployed and managed across all your devices. Real-time threat detection, automatic updates, and centralised management. Your endpoints are monitored 24/7 with immediate response.

Backup & Disaster Recovery

Automated backups with tested recovery plans. Protection against hardware failure, ransomware, accidental deletion, or theft. Local and cloud backup routines, verified regularly.

IT Audit & Health Check

A comprehensive review of your current IT setup with practical recommendations. Hardware, software, security, backups, and network, with a clear report on what's working and what needs attention.

Additional Services

Email Setup & Migration

Microsoft 365, Google Workspace, or self-hosted email. Full setup, migration, and ongoing support included.

Hardware Procurement

Get honest advice and sourcing for the right hardware: laptops, desktops, printers, networking equipment. No upselling.

Software Installation & Licensing

Installation, configuration, and licence management for business software. Keep everything legal and up to date.

New Starter / Leaver Setup

Set up new employee machines with accounts, email, and security. Securely wipe and decommission leavers' equipment.

Standard rates: On-site call-out £90/hour • Remote support £25 per 15-minute block. GNL Protect members get discounted rates.

GNL Protect - Managed IT Plans

Proactive, managed IT support for a fixed monthly cost. No surprises, no per-incident charges.

GNL Protect takes the worry out of IT. Instead of calling when something breaks, your devices are monitored continuously, security stays up to date, and issues are fixed before they affect your business. The plan typically pays for itself with a single interaction per month.

Essential

For home users & sole traders

£25/mo

1 PC/laptop included, billed by Direct Debit

ESET enterprise security (antivirus, anti-ransomware, firewall)
Remote monitoring with proactive alerts
Monthly device health check
30 minutes remote support per month
Email & phone support
Priority booking for call-outs
Member call-out rate: £70/hr (save £20)

Get Started

Plus

For growing small businesses

£45/mo

2 PCs/laptops included, billed by Direct Debit

Everything in Essential
1 hour remote support per month
Software updates managed (Windows, Office, key apps)
Quarterly review call
Data backup advice & setup assistance
Scam/phishing email checking service
Member call-out rate: £60/hr (save £30)

Get Started

Business

For teams that need more

£90/mo

up to 5 PCs/laptops, billed by Direct Debit

Everything in Plus
2 hours remote support per month
Same-day priority response
1 on-site visit per quarter included
Office 365 support & management
Network health monitoring
Monthly plain English summary report
Member call-out rate: £60/hr (save £30)

Get Started

All plans are month-to-month with no long-term contracts. Additional PCs/laptops £12.50/month each. Excess support hours billed at member rate. Direct Debit via GoCardless.

Security You Can Trust

Security isn't an optional extra at GNL Solutions. It's built into every service. A self-hosted, privacy-first approach means your data stays under control at all times.

Every remote session is encrypted end-to-end using AES-256. The infrastructure is entirely self-hosted with no third-party cloud services. Client credentials are stored with AES-256-GCM encryption, and all activity is logged with 24-month audit trails for insurance compliance (AXA approved).

For endpoint protection, ESET enterprise security is deployed across every device, the same software trusted by businesses worldwide, managed centrally so updates, scans, and threat responses happen automatically.

ESET enterprise endpoint protection
AES-256 encrypted remote sessions
Self-hosted infrastructure (no third-party cloud)
24-month compliance audit trail
AES-256-GCM encrypted credential storage
Continuous threat monitoring and alerting

IT Support Services