Remote IT Support

Use this when you are actively speaking with Graham at GNL Solutions. It allows a secure, one-time remote support session.

⬇ Windows ⬇ Mac ⬇ Android ⬇ iPhone / iPad

Step 2: Paste this config string into Settings

eyJob3N0IjoiNjkuNjIuMTIyLjgiLCJyZWxheSI6IjY5LjYyLjEyMi44Iiwia2V5IjoiRm1NMkd4Zk1PSXNPdEgxYXRIOEtGY3JJRG1lWG5NMHdoT1ZQK2hGemNBRT0iLCJhcGkiOiIifQo=

Tap or click to copy

Security Reminder
Only run this program if you are in direct contact with Graham at GNL Solutions. All sessions are encrypted and logged.

How It Works

Three simple steps to connect

Download & Open

Download the remote support tool for your device and run it. No installation required. It runs once and leaves nothing behind.

Paste Config

Copy the config string above and paste it into the app settings. On Windows/Mac: three dots menu → Network → ID/Relay Server. On iPhone/iPad: Settings (gear icon) → Network → ID/Relay Server. Paste and save.

Share Your Code

The app will show your ID and a one-time password. Share these with Graham over the phone and he'll connect securely to help you.

Your Security Matters

Every remote session is encrypted end-to-end using AES-256 encryption. The server is self-hosted on GNL Solutions' own infrastructure, so your connection never passes through third-party services. All sessions are logged with full audit trails.

The support tool is temporary. Once you close it, no remote access software remains on your computer. You are always in control.