Real IT support from a real person, not a call centre
I've been fascinated by technology since 1980. By 13 I was taking computers apart to see how they worked, teaching myself everything from scratch, long before the internet made that kind of thing easy. It was never a career plan. It was just what I did.
I kept at it for years. Always hands-on, always self-taught, always the person friends and family called when something broke or needed setting up. IT was my hobby long before it was my job. It wasn't until I was 33 that I started doing it professionally, and turning something I genuinely love into a living has been the best thing I've ever done.
I do things differently. When you call GNL Solutions, you speak to me, the same person who knows your setup, understands your business, and actually fixes your problems. No ticket queues, no being passed between departments, no junior technician reading from a script.
Based at Hammonds Green Farm in Framfield, just outside Uckfield, I've spent my whole life in this area. I support local businesses and home users across East Sussex, and I bring over 35 years of hands-on experience to every job, whether it's a quick remote fix or a full network setup.
GNL Solutions works the way that suits you. There's no pressure to sign up to anything you don't need.
For most people, that means calling when something goes wrong and getting it sorted quickly. No hidden charges, no long-term commitments, just reliable help when you need it, and an honest answer about what it'll cost before any work starts.
For those who want ongoing peace of mind, GNL Protect keeps devices monitored around the clock, security up to date, and catches problems before they affect your work. Plans start from £25/month for home users and sole traders, with a predictable monthly cost and no surprises.
What makes GNL Solutions different from the big IT companies
You deal with me directly, every time. I know your setup, your preferences, and your business. You'll always speak to the person who actually fixes your issues.
Self-hosted infrastructure, AES-256 encrypted sessions, enterprise endpoint protection, and a 24-month audit trail. Your data never leaves controlled infrastructure.
With GNL Protect, your devices are monitored continuously and issues are fixed before they become problems. Disk filling up? Antivirus out of date? It's caught and dealt with first.
Everything is explained in terms you understand. No technical jargon, no upselling. You'll always get an honest assessment of what's needed and what it costs.
Based in Uckfield, close enough for on-site visits to Lewes, Crowborough, Haywards Heath, Hailsham, Heathfield, and across East Sussex.
Fixed monthly plans from £25/month for home users and sole traders, with no hidden costs, or pay-as-you-go. No surprise invoices, no inflated rates, no charging for things that should be included.
Enterprise-grade infrastructure behind GNL Solutions
The client management platform is built in-house and runs on self-hosted infrastructure. Remote sessions are encrypted end-to-end, credentials use AES-256-GCM encryption, and all activity is logged for compliance. ESET enterprise protection, dedicated monitoring dashboards, and automated alerting. Enterprise tools made practical for small businesses.
GNL Solutions is based in Uckfield and provides IT support to businesses in the surrounding areas and across East Sussex. Remote support is available instantly across the UK.