IT Support in Tunbridge Wells
Computer help and IT support for homes and businesses in Tunbridge Wells
Personal IT support, not a call centre
GNL Solutions provides IT support to home users and small businesses in Tunbridge Wells. Based in nearby Uckfield, Graham can be on-site when needed, but most problems are resolved quickly through secure remote support without anyone needing to travel.
Tunbridge Wells has a strong mix of independent businesses, home workers and commuters who all rely on their technology working properly. When it doesn't, you want someone you can actually speak to, not an automated ticket system. That's what GNL Solutions offers.
Common issues we help with
Whether you're at home or running a business
Virus & Malware Removal
Thorough cleanup of infections, not just a quick scan. Proper protection put in place afterwards.
Slow Computers
Finding out what's actually causing the problem. Could be software, could be hardware. We'll diagnose it properly.
WiFi & Broadband
Poor signal, intermittent drops, router configuration. Getting your connection working reliably.
Email & Microsoft 365
Setup, migration, troubleshooting. Outlook, Gmail, Teams and OneDrive support.
Security & Protection
ESET managed antivirus, phishing protection, and security best practices for homes and businesses.
Backup & Data Safety
Automated backups so your files are protected from hardware failure, ransomware or accidental deletion.
Remote support works well for most problems
Most IT issues don't need someone sitting at your desk. Viruses, slow computers, email problems, software errors, printer drivers - all of these can usually be fixed remotely. You download a small tool, share a code over the phone, and Graham connects to your screen securely. Most problems are sorted within 15 to 30 minutes.
For anything that needs a physical visit - hardware faults, network cabling, new equipment setup - on-site appointments are available. Tunbridge Wells is within the standard service area, so travel is straightforward.
GNL Protect - managed IT plans
For businesses and home users who want ongoing support rather than just calling when things break, GNL Protect bundles monitoring, security and support into a simple monthly plan. Your devices are watched around the clock, your security is managed, and support time is included.
We also support clients across Crowborough, Uckfield, Heathfield, Lewes and the wider East Sussex and Kent border area.