Case Studies
Real jobs from around East Sussex, anonymised and written up honestly
These are genuine, documented jobs. Client details are anonymised, and nothing is embellished: the point is to show how we approach real problems, including the diagnosis, not just the happy ending. If one of these sounds like your situation, get in touch.
The Wi-Fi Extender That Impersonated the Router
Two desktops raising spoofing and poisoning alerts, unreliable coverage, and a consumer range extender at the middle of it. Diagnosed from the network tables, fixed with a reconfiguration.
Read the case studyOutlook Kept Freezing. The Cause Was a 38 GB Mail File
What looked like Outlook crashing at random turned out, in the event logs, to be hangs caused by an enormous offline mail file. Evidence first, then the fix.
Read the case studyThe Backup That Looked Fine but Was Missing Files
Every backup reported success. An audit found OneDrive placeholder files being captured instead of documents, and a schedule that fired while the machine was off.
Read the case studyA Scam App Was Blocking a Laptop
A known piece of scamware had made a laptop unusable. Control regained, the application removed, remnants scanned for, and the system brought up to date.
Read the case study