IT Support in Heathfield
Practical IT help for homes and businesses in Heathfield and the surrounding villages
Honest IT support from a local provider
GNL Solutions provides practical, no-nonsense IT support for people and businesses in Heathfield. We fix problems, set up systems and keep things running smoothly so you can get on with your day.
We're based in Uckfield, a short drive from Heathfield along the A265. When you get in touch, you deal directly with the person who does the work. There's no team of salespeople, no automated phone system, just straightforward help when you need it.
What we can help with
Everyday IT problems sorted quickly and properly
Slow Computers
Unresponsive machines, long startup times and performance issues diagnosed and resolved.
WiFi & Broadband
Dropouts, weak signal, router problems and broadband troubleshooting.
Email & Microsoft 365
Email setup, migration to Microsoft 365 and ongoing support for Office apps.
Virus Removal & Security
Malware cleanup, ESET managed security and protection against scams and threats.
Data Backup & Recovery
Reliable backup solutions so your photos, documents and business files are always safe.
New Equipment Setup
New computer, laptop or printer? We'll set it up, transfer your data and get you going.
Remote and on-site visits
Many problems can be sorted remotely within minutes using secure remote access tools. For anything that needs a hands-on visit, we cover Heathfield and the surrounding areas including Cross in Hand, Horam, Waldron and Blackboys.
We regularly help clients in Heathfield and the surrounding villages with slow computers, broadband problems, email issues, security and general IT support. Most things can be sorted remotely, and we are happy to visit when needed.
GNL Protect - ongoing managed support
If you'd rather have someone keeping an eye on things before problems happen, GNL Protect gives you proactive monitoring, security software, regular health checks and priority support. Plans start from £25 +VAT per month.
Covering Heathfield and the surrounding area
We support homes and businesses right across Heathfield and the nearby villages, including Cross in Hand, Old Heathfield, Horam, Waldron and Punnetts Town. Being based nearby in Uckfield, we know the area well and cover it without fuss.
Heathfield has a real mix of independent shops, professional offices, home workers and families, and the IT needs vary just as much. Whether it is a single laptop that will not behave or a small office network that needs proper security and backups, you get the same direct, jargon-free help from a person who picks up the phone.
Heathfield IT support questions
Do you offer on-site IT support in Heathfield?
Yes. We are based nearby in Uckfield, and Heathfield is within our standard service area for on-site visits. Most problems are fixed faster through secure remote support, so we usually try that first and only arrange a visit when the job genuinely needs one.
How quickly can you help?
Remote support is usually same day. Once you are connected, most issues such as viruses, slow computers or email problems are sorted within 15 to 30 minutes. On-site visits are booked for the next available slot.
Do you support businesses as well as home users?
Both. We look after home users, home workers and small businesses across Heathfield. For businesses that want ongoing cover rather than calling only when something breaks, our GNL Protect plans bundle monitoring, security and support into a monthly price.
How much does IT support cost?
Ad-hoc support is £90 per hour, or £70 per hour for plan members. GNL Protect managed plans start from £25 per month plus VAT. There is no charge for an initial chat about what you need.
Can you fix my computer without visiting?
Yes. For most issues you download a small tool, read us a code over the phone, and we connect securely to your screen. You can watch everything we do, and nothing is installed permanently.
We also support clients in Crowborough, Lewes, Newick and across East Sussex.